Computer Centre

Help Desk

IT help on tap.

Even in the best systems, a PC can go down or a whole system crash. Work stops, people get frustrated; it’s stressful and expensive. That’s why you need a fast, helpful response from a real human being.

• Real people who know
• We have one of the most sophisticated helpdesk systems in the world. We can fix over 90% of problems remotely and for the other 10% of engineers to you as fast as possible.

Our Managed Computing service includes call-outs at no extra charge

Professional systems:-

Our helpdesk service includes:-
• dedicated support teams for each set of customers, to ensure personal contact, local knowledge and the ability to respond quickly at all times
• a priority system so that urgent cases get instant attention
• an online case-logging system that you can access so you can monitor the progress of your cases and update them.

What isn’t covered

Our fixed-price service means we have to set limits but we’ve tried to be sensible. These are the ones that are too open-ended or outside our control to cover. * Hardware, software and services that we don’t supply, though we can include many items by prior agreement * Installing new equipment (minor items are covered at our discretion) * Tuition * Gross negligence and force majeure A key part of our Managed Computing service, our helpdesk is also available as a standalone service. Call us on 0870 8033 919 to find out more.

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